These Terms of Service ("Terms") govern your use of the CleverBooking platform operated by CleverUpps CommV ("CleverUpps", "we", "us"). By creating an account or using the Service, you agree to be bound by these Terms.
1. Provider
- CleverUpps CommV
- Stationslaan 39, 1980 Zemst, Belgium
- BTW / VAT: BE0724738765
- Email: info@cleverupps.be
2. The Service
CleverBooking is a software-as-a-service platform that lets service businesses manage appointments, customers, employees, services, locations, payments, branding, and a public booking page. Specific features may evolve over time.
3. Eligibility & accounts
- You must be at least 18 years old and able to enter into a binding contract.
- You are responsible for the accuracy of the information you provide.
- You are responsible for keeping your credentials secure and for activity under your account.
- One person or one legal entity per account, unless we agree otherwise in writing.
4. Subscription, fees & billing
- Some plans are free; paid plans are billed monthly or annually in advance, in EUR, via Stripe.
- Prices include VAT where applicable; invoices are issued under our Belgian VAT number.
- Renewals happen automatically until cancelled.
- You can cancel at any time from the admin app; access continues until the end of the paid period.
- We do not refund partial billing periods, except where required by Belgian law.
5. Acceptable use
You agree not to:
- Use the Service to send spam, phishing, or unsolicited marketing.
- Upload content that is illegal, infringing, defamatory, or violates third-party rights.
- Attempt to reverse engineer, probe, scan, or otherwise breach the Service's security.
- Interfere with or disrupt the Service, our infrastructure, or other users.
- Use the Service for the booking of unlawful services.
6. Your data and our role
You retain all rights in the data you upload (business info, customer records, branding assets, etc.). For end-customer personal data you submit, you are the data controller and we are a data processor; the relationship is governed by our Privacy Policy and any data-processing addendum we make available.
7. Our intellectual property
The Service — including its software, design, and trademarks (e.g. "CleverBooking", "CleverUpps") — is owned by CleverUpps CommV. We grant you a non-exclusive, non-transferable, revocable license to access and use the Service for your internal business operations during your subscription.
8. Service availability & maintenance
We work hard to keep the Service available, but we do not guarantee uninterrupted access. We may perform planned maintenance, with notice where reasonably possible, and apply emergency fixes without notice.
9. Third-party services
The Service integrates with third parties (Kinde, Stripe, Brevo, Twilio, Hostinger, and others). Their terms apply to your use of those services. We are not responsible for outages or issues caused by third-party providers.
10. Termination
- You may terminate your account at any time from the admin app.
- We may suspend or terminate your account for material breach of these Terms, with notice where reasonable, or immediately for serious abuse, illegal activity, or non-payment.
- On termination, your access ends. We retain data as described in the Privacy Policy.
11. Disclaimers
The Service is provided "as is" and "as available" to the maximum extent permitted by law. We do not warrant that the Service will be error-free, uninterrupted, or meet your specific business requirements.
12. Liability
To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Service is limited to the fees you paid us in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or special damages, including lost profits, lost data, or business interruption. Nothing in these Terms limits liability that cannot be limited under Belgian law.
13. Changes to the Service or these Terms
We may update the Service and these Terms from time to time. Material changes will be communicated by email or in-app notice. Continued use after the effective date means you accept the updated Terms.
14. Governing law & jurisdiction
These Terms are governed by Belgian law. Any dispute will be brought before the competent courts of Brussels, Belgium, without prejudice to mandatory consumer rights you may have in your country of residence.
15. Contact
Questions about these Terms? Email info@cleverupps.be.