FAQ
Questions, answered
Short answers first. Each group ends with the page that goes deeper.
Getting started
How does the 14-day free trial work?
Pick a plan and use everything in it free for 14 days. You are only charged after the trial ends, and you can cancel before then with no contract or card.
How long does it take to set up?
Most businesses are live the same afternoon: create your workspace, add your services with their durations, your staff and your opening hours, and share your booking link. You can also book a 20-minute setup call from the dashboard and do it together with us.
Do I need to install anything?
No. CleverBooking runs in the browser on any computer, tablet or phone. Your clients book on a web page, without an app.
Can I bring my existing clients?
Clients are added the first time they book or when you enter them yourself. Keep an export of your current client list at hand; write to us if you want help moving over.
Which businesses is CleverBooking for?
Any business that works by appointment: hair salons, barbershops, nail studios, beauty salons and spas, clinics and practices, studios, trainers and consultants. Appointments can be at one or more locations, by video call, or at the client's address.
Booking page and widget
Do my clients need an app to book?
No. They book on your branded booking page or directly on your own website through the booking widget, 24/7, from any device.
How do clients book?
They open your link, pick a service, a staff member if you let them choose, and a free time. They confirm with their name, phone number and email, and receive a confirmation on WhatsApp or by email.
Can I put the booking page on my own website?
Yes. The booking widget is one script tag that works on WordPress, Wix, Squarespace and any other site, as an inline calendar or a popup button.
Can I use my own domain?
On Premium, yes: your booking page runs on your own domain with our branding removed. Every plan gets a CleverBooking subdomain.
Can my clients cancel or reschedule themselves?
Yes. Every confirmation and reminder carries a secure link where they cancel or move the appointment within the windows you set. The freed slot goes straight back onto your booking page.
Can clients choose who they book with?
Yes. Each staff member has their own calendar and weekly hours; clients pick a person or take the first free slot with anyone.
Can I take video appointments?
Yes. Mark a service as a video call and each booking gets a Google Meet link in the confirmation. Appointments at the client's address are supported too.
Reminders
How do WhatsApp reminders work?
When a booking is confirmed we send a WhatsApp confirmation, then reminders 24 hours and 2 hours before the appointment, from our verified business number. Each message carries a secure link to cancel or reschedule.
How many WhatsApp messages are included?
Basic includes 300 a month and Premium 1,000. Beyond that you can keep sending at €0.05 (excl. VAT) per message, or reminders switch to email until the quota resets.
Are email reminders included?
Yes, on every plan and without a quota: a confirmation, then the same 24-hour and 2-hour reminders by email. The confirmation page also offers an add-to-calendar (.ics) download.
Do I need my own WhatsApp Business account?
No. Messages go out from CleverBooking's verified WhatsApp business number in your client's language; there is nothing to set up on your phone.
Payments and deposits
How do deposits work?
On Premium you set a fixed deposit or full prepayment per service. The client pays it through Stripe when booking and accepts your cancellation policy at checkout; the slot is only held once the payment succeeds.
What does online payment cost?
Your client always pays your listed price. CleverBooking deducts a 4% payment fee from your payout on online-paid bookings only: a €50 service paid online pays out €48. Appointments paid at the counter carry no fee.
Which payment methods can clients use?
Cards and the local methods Stripe offers in your country, such as Bancontact in Belgium or iDEAL in the Netherlands. Payouts land in your own Stripe account.
Can I refund a deposit?
Yes, in one click from the appointment. The payment status and any refund stay on the appointment card.
Do you keep my clients' card details?
No. CleverBooking does not keep a card on file; a deposit or prepayment is charged by Stripe at the moment of booking, and nothing is charged later without a new checkout.
Clients and GDPR
Where is my data hosted?
On servers in Paris, in the European Union, operated for CleverUpps CommV, a Belgian company.
Can I export or erase a client's data?
Yes. Export your data when you need it, and erase a client's personal data in one click when they ask, as the GDPR requires.
Who owns my clients' data?
You do. CleverBooking stores it to run your bookings and reminders and never sells or shares it with other businesses.
What is kept on a client card?
Contact details, visit history, notes such as formulas or allergies, and tags. Segments like "has not booked in 90 days" build themselves from that history.
Plans and billing
How much does CleverBooking cost?
Basic is €14.99 and Premium €35.99 per month, excluding VAT, each after 14 days free. In Brazil the plans are R$40 and R$60 per month. Enterprise, for larger chains, is priced per chain on quote.
Are prices including VAT?
No. VAT is added to your invoice based on your country, and reverse-charged for EU businesses outside Belgium with a valid VAT number.
Can I change or cancel my plan?
Yes. Upgrade or downgrade any time from your dashboard; the change takes effect immediately. Plans are monthly and you can cancel at any time.
What is the difference between Basic and Premium?
Basic covers one location and up to three people with the booking page, widget, email reminders, client cards and 300 WhatsApp messages a month. Premium adds online payments and deposits through Stripe, 1,000 WhatsApp messages, Google Calendar sync, your own booking domain, segments and email campaigns, revenue and staff reports, up to ten locations and twenty staff, and priority support.
Languages and markets
Which languages are supported?
English, Dutch, French, Spanish and Brazilian Portuguese, for your dashboard, your clients' booking page, the reminders and our support.
In which countries is CleverBooking available?
Belgium first, then the Netherlands, France, Spain and Brazil. Prices are in euro, and in Brazilian reais in Brazil.
Can my clients book in their own language?
Yes. The booking page and every confirmation and reminder follow the client's language, in any of the five.
What does CleverBooking not do?
To be clear about the limits: CleverBooking has no waitlist, no buffer-time setting, no card-on-file, no SMS channel, no service packages or memberships, no form builder, no Zapier or webhooks and no Reserve with Google. Reminders go by WhatsApp and email, and a client card holds the notes an intake form would.
Related pages
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